Berkshire clearance & removals terms and conditions
Providing parking is the responsibility of the customer. If there are restrictions e.g. yellow lines, red routes, residents only, etc, you must provide a permit from the local council. If this is not possible, please be honest and let us know. If parking is legal try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary. If there is no parking pre-arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion.
Congestion & Toll Charges
There will be an extra charge of £15 when passing through the London Congestion Charge Zone. Other congestion charge zones and tolls will be charged accordingly (unless otherwise stated).
You can pay by the following methods:
Online bank transfer (once date and time has been booked).
Cash on completion.
Arrival / Delivery Times
We will do our best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic, accidents, weather etc). We do not accept any responsibility for any unforeseen or out of our control delivery/pick-up delays.
We have the right to choose the method and route by which to carry out the work.
Your Packing Responsibilities
We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means.
Unless agreed by us in writing, we will not:
Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment.
Take up or lay fitted floor coverings.
Move items from a loft, unless properly lit and floored and safe access is provided.
It is the customer’s responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival. It is the customer’s responsibility to ensure that items will fit in the new premises (e.g. size of sofa and size of aperture). Our drivers will not be insured to remove doors or windows and in such cases it is up to the customer to organize a specialist if needed.
We reserve the right to add extra costs due to unforeseen circumstances (eg. waiting for keys or gaining entry, incorrect addresses and so on).